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Have questions or need assistance? Our team is here to help! Contact us for support, inquiries, or investment guidance

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support@zbselfbanking.com

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Frequently Asked Questions

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How can I open a new account?

You can open your self-banking online or visit any of our branches. Our team will guide you through the process and help you choose the best account for your needs. Your individual or business bank will need to pass a strict KYC/KYB verification to ensure your identity. Submit required documents, meet eligibility criteria, and await approval. Contact your bank for more details.

What should I do if I lose my account login/password?

If you lose your login or password, immediately report it either online or at one of our ZeroBorder locations. Our team will assist you recover access to your self-banking account with a new temporary login and password.

What should I do in a case of theft or scam?

In a case of account theft or scam, immediately report it either online or at one of our ZeroBorder locations. Our team will assist you recover stolen or scammed account assets. Recovery of stolen/scammed funds typically range from one to 3 days. The cost of recovery is charged to the thief/scammers account.

How can I check my account balance?

Check your balance via your mobile banking app. You can also visit a branch for assistance. Stay updated on your finances anytime.

What are the fees associated with my account?

0.15% per transaction. As an example, sending $100 USDT would result in a fee $0.15 USD.

How do I setup the additional account services such as MYIDverified social and CLARUS aI life assistant?

Your MYIDverified Social network account will be setup automatically by our team. You will be contacted via email and/or video conference to confirm your setup is complete.

CLARUS AI Life Assistant is currently in development and unavailable until 2026.

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Frequently Asked Questions

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